3 deadly customer service mistakes that are hurting your company

Your business will die if you refuse to step up your customer service game. The 2015 Global State of Multichannel Service Report published by Microsoft Parature noted that 97 percent of global consumers list customer service as a critical factor in deciding what brand to choose and stay loyal to. Continue reading →

The one tip you need to turbocharge your customer service

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Whom is to blame when business relations devolve into a horrible customer service disaster? Never the customer. They may be wrong, unreasonable, belligerent, but they are still the customers, without whom you won't be in business. Every business owner has heard about the basics of customer service: Smile at your customers. Be nice. Apologize to make them feel better. Never say no. Listen carefully. Be patient. The list is almost endless. Continue reading →

How to Start a Side Hustle Without Quitting Your Day Job

Making it as an entrepreneur is no piece of cake. Whether you’re working a day job you’d love to quit or struggling to get by in the early stages of a startup, staying financially afloat can be a challenge. One solution: find a side hustle. Continue reading →

How to Develop A Unique Brand with little money

It’s one thing to have your logo designed and to print your first set of business cards. But actively building a successful brand that will turn your users to raving fans? That’s the stuff of legends! A brand is your potential customer’s first interaction with you. Continue reading →

8 Easy Steps To Grow Your Business

Running your own business as an entrepreneur can be the thing that really forces you to sharpen your sword and truly define your purpose and commitment to greatness. After starting my first business, going through months of failure and then finally figuring out a formula that started getting me customers and results -- I was on track and very eager to take my company to the next level. Continue reading →

Enter the Global LEAP Off-Grid Refrigeration Competition to win up to $300,000

The Global LEAP is organizing an Off-Grid Refrigeration Competition for Sub-Saharan Africa that aims to take the process of refrigeration off-the-grid. Off-the-grid energy is a system designed to help people live and function without the support of a remote pre-existing system like an electrical grid. This means that an off-grid refrigerator should be able to run independently of electricity from the normal sources. Continue reading →

Why you may need a cofounder and how to get one

Having no cofounder is one of the mistakes that can kill your startup. It’s up there with having an unsustainable burning rate, going after a small niche and executing on a derivative and unscalable idea. In his essay highlighting 18 mistakes that can hinder a founder’s chance at success, Paul Graham points to ‘single founder’ as a leading cause of startups’ death. Continue reading →

What Do Coworkers Really Want?

In our quest to meet a pressing need of providing infrastructure for our communities, we sometimes fail to put the needs of our prospective members first and foremost assuming we know what they want. Continue reading →

Questions People Ask About Coworking Space

What’s that buzzword coming from the background? Can you hear it? It’s COWORKING! You might say ‘oh, well what’s new about this?’ but you’d be shocked to know that only very few people know about coworking, especially its existence in Nigeria. Continue reading →

Surviving The Economic Swings As An Entrepreneur

Economists have defined recession in the most sarcastic way as this- if your neighbour gets laid off, it’s a recession. If you get laid off, it’s a depression. Funny right? Right. The economic downturn all over the world is not news. It’s surprising we are still talking about it and it’s biting businesses so bad some companies are folding up. Continue reading →

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